FAQ

Yes, the camera device is a USB 3.0 device and is powered from the computer. Software on the PC controls and drives how the camera functions and displays the live video.

We will be pleased to provide suitable computer information on request.

Autofocus is unecessary and would not make the device more effective. The focus distance is set by the contact dome on the camera. Contact with the nailfold under inspection makes gives a more steady image. Small adjustment can be made using the lens focus ring but generally the user learns to instinctively alter the pressure and angle of the camera to make small focus adjustments.

There is no regular servicing or maintenance required but adhering to recommended cleaning and handling will ensure long trouble free life of the equipment.

We will be pleased to provide the Care Guide on request.

Water based anti-bacterial cleaners can be used on all parts including the contact dome. Please refer to the provided Instructions manual, where you can find cleaning instructions.

We will be pleased to provide the Care Guide on request.

Replacement contact domes are available: With correct care these should last more than 2 years.

We will be pleased to provide additional information on request.

Inspectis supplies specially selected vegetable oil and has replacement bottles available.

Please contact us for additional information.

Inspectis make a variety of lenses with different magnifications but the most commonly used is the x200. This provides a good level of magnification and has been adopted as a standard in many studies worldwide making it easier to compare results.

We will be pleased to provide additional information on request.

Currently we have capillaroscopy lenses for x100, x200 and x300 and a 15x- 45x lens with polarizer suitable for dermatological applications.

Please contact us for additional information.

Inspectis uses the latest LED technical design and manufacture so lifetime is in excess of 50000 hrs.

All Inspectis products have limited Warranty of 2 years. Please ask for details.

No, it is not recommended to use a lens with variable magnificationa as this would make calibration unecessarilly complicated. Using a constant value ensures that all pictures are taken with the same magnification making comparisson much easier.

To clean oil from the dome unscrew and use warm soapy water to clean.

We will be pleased to provide the Care Guide on request.

A little depends on the type of camera being used but generally most Intel Pentium i5 equipped Windows 10 PCs are likely to be suitable.

Please contact us for additional information.

Purchase of Inspectis software includes 1 year full support and updates. Licensed and registered users will be informed by email of any new release duri;g that period. To maintain your system to maximum performance beyond 1 year we offer extended support contracts.

Please contact us for additional information.

Inspectis software offers the choice of carefully configured JPG or uncompressed PNG. Select before using in the preferences.

Please refer to the user manual or contact us for assistance.

No, the computer requires Windows OS.

We will be pleased to provide suitable computer information on request.

The computer software is pre calibrated for use with the Inspectis lenses so only selection of the magnification being used is needed. The set the value is remembered for future sessions unless changed.

Please contact us for additional information.

The database is used to maintain a patient examination record and makes it very easy to track progress and recall and compare pictures from previous examination dates.

Please contact us for additional information.

Pro version allows you to create and manage multiple data bases that may be used to record different cohorts.

We use an encrypted data base that is also locked by an external USB electronic key. The data can only be accessed when the computer has the key inserted.

In the Pro version you can create a detailed examination report that is saved as a secure PDF. If Microsoft Outlook is the report can be emailed directly from the program. If Microscoft Excel is installed data tables can be exported as Microsoft Excel worksheets.

Please contact us for additional information.

Loose or Faulty Connection:
Ensure the camera is securely plugged into a working USB port. Test with another port.

Camera Malfunction:
Verify the camera works on another device. If U and F cameras, connect it directly to an FHD/4K monitor and verify if the camera works. If not, the hardware itself may be faulty.

Please contact us for additional support.

Outdated/Corrupted Drivers:

– Check Device Manager (under “Cameras” or “Imaging devices”) for errors (e.g., yellow exclamation mark).
– Update drivers to the latest versions.
– Uninstall and reinstall the camera driver if corrupted.

Please contact us for additional support.

Camera Access Disabled:

– Go to Settings > Privacy & Security > Camera.
– Ensure “Camera access” is “On” and the app in question has permission to use the camera.

Please refer to the user manual or contact us for assistance.

– App Permissions: Confirm the streaming app (e.g. INSPECTIS) has camera access enabled in its settings.

– App Conflicts: Close other apps using the camera (e.g., Skype, Teams, Zoom) to avoid resource contention.

Please contact us for additional support.

– Temporarily disable third-party security software to test if it blocks camera access. Whitelist the camera or app if needed.

Please contact us for additional support

– Install pending updates via Settings > Windows Update. Microsoft often patches hardware compatibility issues.

Please contact us for additional support.

– Run System File Checker (`sfc /scannow`) and DISM (`DISM /Online /Cleanup-Image /RestoreHealth`) in Command Prompt (Admin) to repair system files.

Please contact us for additional support.

– Virtual Camera Apps: Apps like ManyCam or OBS Virtual Camera might interfere. Disable or uninstall them.

– Screen Recorders: Tools like Xbox Game Bar or third-party recorders could block access.

Please contact us for additional support.

– Check BIOS/UEFI (during startup) to ensure USB ports/peripherals are enabled. Reset to default settings if unsure.

Please contact us for additional support.

1. Test the camera on another device.
2. Check Device Manager for recognition.
3. Verify privacy/permission settings.
4. Update drivers and Windows.
5. Disable conflicting software.

Please contact us for additional support.